FAQ's
FREQUENTLY ASKED QUESTIONS:
Q: Which countries do you ship to?
A: Currently, we only ship within the U.S and Canada
Q:How much is shipping?
A: We offer several shipping rates based on delivery schedules. You can view our rates HERE
Q: Can I return my item?
A: We apologize if you have trouble with your items. We will gladly accept returns or exchanges on originally priced items within 30 days after date of purchase. Please view further details about our return policy HERE
Q: Do you have a customer service contact number?
A: Sorry Loves, at this moment we are only accepting emails.
Q: What is your customer service email?
A: info@saintbyseven.com.
Q: How can I join your promotions team?
A: Please email our careers department at info@saintbyseven.com
Q: What’s the maximum number of days my package can take to ship out?
A: GREAT QUESTION! If the item you've purchased is in stock it can take anywhere from 0-7 business days to ship. The shipping method you pay for at checkout plays a huge factor in your ship date schedule. For more details about our shipping policies please click HERE.
Q: How do I track my package?
A: Once your package is shipped you will receive your tracking information via email. You can track your package directly from there.
Q: What if the lingerie or an item doesn’t fit?
A: Most of our lingerie is one size fits most, all other ranges in size from XS-XL. For sanitary reasons, we are unable to accept returns on lingerie for any reason. Check out our size guide to ensure the correct fit. HERE.
Q: How do I pay for my order? Is it secure?
A: The checkout process is powered by Stripe, one of the most trusted online payment solutions on the web. Because of this, The Harper Young Collection has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, MasterCard, Discover and American Express, For your convenience we also accept Apple Pay when you visit our store from your Safari from your Mac, iPad or iPhone.
Q: What if something is wrong with my order?
A:If you have a problem with an order from this store, please contact the store directly. Our goal is to make our customers shopping experience a pleasurable and affordable one.